Find a receipt and ask for a refund

Where your payments are

Open Billing in the menu. Each payment is a card with its reference (it starts with FM-), its status and its amount. The Status and receipt link on the card opens the page you land on after paying, which shows the next steps, the features switched on, the end date and the amount with its discounts, or the refund status. Clear from my list only hides that payment from your view.

Finmind also sends payment notices. They go by email when no Telegram chat is linked or when you have email switched on for Payment notices, and to Telegram when it is linked.

What the refund policy says

The refund policy lists when a payment is refunded:

• A payment Finmind could not accept, such as a Stars payment for an expired invoice, is returned automatically.
• If your payment was confirmed but the features were not switched on, Finmind switches them on or refunds the payment.
• A payment made twice for the same plan and period is refunded on request.
• For any other reason you may ask. A Finmind administrator reviews every request and decides, and says why when the answer is no.

When a refund is granted, the access it bought ends as soon as the refund is recorded. Free months involve no payment, so there is nothing to refund for them.

How the money comes back

• Telegram Stars go back to the Telegram account that paid, through Telegram, within minutes of the refund being recorded.
• Paynet QR, bank transfer and other manual payments. Finmind has no way to send money back through these channels. The refund is recorded, then the platform owner returns the amount by bank transfer, outside the platform, and the Billing page shows it first as recorded and then as returned. Finmind asks for the details of a bank account in your name, only for that transfer.
• Finmind account credit is never refunded as money.

How to ask

Quote the payment reference and say what happened. Write through Settings, then Support; send /paysupport to the Finmind bot from the chat linked to your Finmind account; or email finmind_support@protonmail.com. The policy promises an answer within 30 working days.

Stopping a plan is not a refund

On Billing, under Your plan, choose Stop my plan. You can Let it end on its date, which changes nothing and sends no renewal reminder, or End it now, which stops access today and keeps your data. Neither asks for a refund. Essentials is paid once, so there is nothing to stop.

Source: the refund policy of 8 November 2026 and the Billing page, read on 8 November 2026.